Originally Posted by
macaron35
You may call the hotel to check on your booking. They may have cancelled your booking but they are supposed to reach out to explain why and offer you an alternative.
They sold whole hotel at once, and cancelled all reservations. Refunded immediately, but no offered alternative. Accor redirected my claim to offer alternative reservation to the hotel, which ignored my request. I'm not satisfied with their behavior, hope it won't repeat, because it will be more and more expensive to find the accommodation.