[QUOTE=macaron35;35365806]so not processed by the same team ?
/QUOTE]
There is a huge number of bags that are delayed, but a tiny number that are finally lost.
In my experience, the reimbursement of a reasonable amount for essentials is near automatic and the proof obvious.Really no need of any investigation with a known delay and receipts for essentials.

That is different for a lost suitcase where the amount claimed is often not supported by many purchase proofs and where some usage discounting is applied.