Originally Posted by
macaron35
Generous and speedy ? not for everyone
It took me 5 weeks to get a compensation for my lost luggage and I had to provide all the receipts for items inside it and tons of emails because they got confused with the receipts.
There are two different chanels.
One is to get reimbursed for essentials that you have to buy because of delayed bags. That is quite speedy.
Second is reimbursed for a LOST bag after 21 days. That takes time, receipts, etc....