FlyerTalk Forums - View Single Post - Major CC company w/onshore/NA customer service?

Jun 26, 2023, 2:08 pm

#7

dw

Join Date: Jun 1999

Location: NYC/LA

Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb

Posts: 7,533

I had an issue with Citi resolving a fraud claim properly even when dealing with US based agents. I ended up putting the details in writing and sending it to their designated address for billing disputes, which did the trick.

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