Originally Posted by
Off.Grid
On another matter, I bit the bullet and contacted Qantas yesterday on trying to book a DONE4 ex-CAI with CAI-DOH on QR the first sector. Yeah, I know....I'm a sucker for punishment. You all can guess how that is going. Been approx 4 hours over various agents on and off, multiple ticketing fare senior reps involved, etc. They don't know why their QF system will not allow the ticket to be verified if CAI-DOH the first sector. The first sector can be booked though. I'm going to try and stick it out I want to see how this ends (though I know the result).
btw I contacted QF as I noticed the ex-CAI base DONE4 fare for the oneworld online booking portal in many situations (BA, RJ, etc) was approx $1000 AUD more than that quoted on ExpertFlyer.
I ended up giving up on Qantas trying to sort out the ex-CAI using QR, after 3+ days of multiple QF people scratching their heads and 'logging an issue' with QR. I did find out a bit of info that was a tad concerning during this process, QF agents regularly in the background use the Oneworld online booking engine for itinerary validation if they run into a booking issue themselves. This is concerning as we are all aware how buggy the online engine is - I'm sure other airline agents would be doing the same.
As my travel needs are quite soon I was able to get online a working DONE4 ex-CAI for $8800 AUD (10 flights, I'll fill out the rest later). First sector CAI-LHR-CPH on BA. Surcharges were actually ok (LHR transit only). What I did find interesting is that QF was the ticketing airline for the DONE4, not BA. My receipt clearly stated Qantas was the ticketing airline (which I'm actually ok with in this instance, there are some good QF agents, though rare now).