Thanks everyone. It has been fun and insightful catching up to all the replies. For me, $340/night is quite a lot, so I guess my expectations were higher. I think the most frustrating part was being in limbo for 2 days before hearing from management. I admit I had different expectations and should have done more research prior to booking such an accommodation.
Anyway, I ended up leaving a review about a week ago with pictures of my tiny friends. I guess they did not like that. They immediately reached out to me and agreed to the refund I originally requested. In exchange, I had to take down my review. It’s nice to finally be done with all this, and it was definitely an almost expensive lesson learned. Will probably be sticking to hotels in the mean time.