Originally Posted by
zhaobao
- Redeemed an AA award ticket to fly QR a few months ago. One of us have Oneworld Sapphire status and seat assigments was complimentary. AA issues tickets without luggage allowance spelled out so took a few calls to convince them to issue a new ticket.
- Just redeemed a CX award ticket to fly QR. QR simply cannot give us seat assignments and every single time I called Reservations, they would say that the system flags that they need to charge us, somehow bypasses the paying, supposedly confirms the seat assignment, and a few hours the seat assignment would be wiped out. I presume this is when every day they run all reservations through a "thing" and wipe out all "illegal assignments".
- So is this a CX issue ? A QR issue ? Or an overall IT issue with Oneworld integration ?
Interesting that it doesn't work - did you try putting the CX booking reference in the QR Manage Booking to do it that way?
When I redeem BA Avios for a flight on QR, I just put the BA PNR into the QR Manage Booking and it works perfectly. I can select seats just fine.
AA are on a different reservations system, so you would have to call, but I think CX and BA are both on the same system as QR, so it might work the same way.
Someone else might know better, but that's my best guess at this point.