- Redeemed an AA award ticket to fly QR a few months ago. One of us have Oneworld Sapphire status and seat assigments was complimentary. AA issues tickets without luggage allowance spelled out so took a few calls to convince them to issue a new ticket.
- Just redeemed a CX award ticket to fly QR. QR simply cannot give us seat assignments and every single time I called Reservations, they would say that the system flags that they need to charge us, somehow bypasses the paying, supposedly confirms the seat assignment, and a few hours the seat assignment would be wiped out. I presume this is when every day they run all reservations through a "thing" and wipe out all "illegal assignments".
- So is this a CX issue ? A QR issue ? Or an overall IT issue with Oneworld integration ?