Originally Posted by
macaron95
what i hate with retroclaim is that there 50% chance for CS to credit the wrong number of points. How many times have i seen them process "account regularization" where you end up with - X nights and/or - XXXX points. So it is best to discuss with the hotel, because even if they don't credit enough points, they can always repost additional points
completely agree...it's also much faster....I had plenty of good experiences to claim missing points with the hotels...always several loops with Accor's CS