I am trying to claim missing points for a stay June 2-4 at Chateau Frontenac in Quebec City, never had an issue before with points being issued from the hotel.

When I try to use the missing points form, I get a message when I try to submit saying "This hotel is not eligilble (sic) for your request". Notwithstanding the spelling mistake in eligible, how can I get the points I am entitled to for this stay?