Originally Posted by
Yerumaa
Just checked in, as Titanium, and got told breakfast is no longer included “due to a policy change”. They added they are in progress of adding a lounge, but it’s not open yet.
I was too tired to argue, but surely this goes against the Bonvoy T&Cs? Anything you guys would do if in my situation?
Personally if I was in your shoes and I could easily be as a fellow Tit with Lifetime Status I would be insulted.
Quite frankly its petty and disrespectful.They deserve a scathing review.
If you don't wish to escalate to MOD or GM while in house
then a formal complaint to Marriott Guest relations is in order.
How they rise to the occasion will everything you need to know if your Bonvoy relationship is worth the journey anymore.
Personally I wouldn't accept anything less than 10,000 points as they are near worthless these days with
Bonvoid in house devaluations.
If that doesn't work I would contact the Office of the President @ Marriott
This is some of what happens when you issue credit cards with complimentary Platinum status to anyone with a pulse who will pay an annual fee.
Hotels reduce and eliminate the tangible benefits to turn a larger profit @ the expense of elite recognition to the membership base.
Expect Marriott to get worse each passing year as all they know how to do is raise prices,devalue and reduce benefits.
I continue to stay in just a handful of their properties that can fairly well take care of the guest and seek higher ground in other brands/programs typically.
Let us know how they respond and good luck.Wishing you a satisfying breakfast benefit on a future stay