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Thread: Purchase button would not work (points booking)
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Old Jun 8, 2023 | 6:15 am
  #3  
swaMark
Company Representative, Southwest Airlines
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5 Years on Site
 
Join Date: Dec 2019
Location: Dallas & Indy
Programs: Southwest Rapid Rewards
Posts: 111
Originally Posted by ftnoob
I've tried many times since early Monday evening to purchase a flight with points transferred on Monday from Ultimate Rewards. This is what would happen:


Has anyone run into a problem booking with points immediately after transferring them from Ultimate Rewards? I had already purchased the outbound flight with the balance in my account as of this morning, with no issues.

A phone rep was able to book the reservation around 1 AM Herb Time, so it could be it had nothing to do with the points being too fresh.
Hello there! We haven’t had any other reports yet on this one but happy to look into it.

Could you PM me your RR number, device details, and a bit more about the path you took. Can have the team take a look at our records to see if we have an issue.

Thanks so much for sharing your feedback and for your support of Southwest.

LUV,
Mark
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