Purchase button would not work (points booking)
Jun 6, 23, 1:09 am
#1
Moderator, Southwest Airlines and Choice Privileges
Original Poster
Join Date: Mar 2008
Location: Central Texas
Posts: 3,025
Purchase button would not work (points booking)
I've tried many times since early Monday evening to purchase a flight with points transferred on Monday from Ultimate Rewards. This is what would happen:
Has anyone run into a problem booking with points immediately after transferring them from Ultimate Rewards? I had already purchased the outbound flight with the balance in my account as of this morning, with no issues.
A phone rep was able to book the reservation around 1 AM Herb Time, so it could be it had nothing to do with the points being too fresh.
Has anyone run into a problem booking with points immediately after transferring them from Ultimate Rewards? I had already purchased the outbound flight with the balance in my account as of this morning, with no issues.
A phone rep was able to book the reservation around 1 AM Herb Time, so it could be it had nothing to do with the points being too fresh.
Jun 6, 23, 6:56 am
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 10,966
Not sure if this will help... but I use BRAVE and it sometimes blocks popups, or clicking through to another page.
Jun 8, 23, 7:15 am
#3
Company Representative, Southwest Airlines
Join Date: Dec 2019
Location: Dallas & Indy
Programs: Southwest Rapid Rewards
Posts: 103
I've tried many times since early Monday evening to purchase a flight with points transferred on Monday from Ultimate Rewards. This is what would happen:
Has anyone run into a problem booking with points immediately after transferring them from Ultimate Rewards? I had already purchased the outbound flight with the balance in my account as of this morning, with no issues.
A phone rep was able to book the reservation around 1 AM Herb Time, so it could be it had nothing to do with the points being too fresh.
Has anyone run into a problem booking with points immediately after transferring them from Ultimate Rewards? I had already purchased the outbound flight with the balance in my account as of this morning, with no issues.
A phone rep was able to book the reservation around 1 AM Herb Time, so it could be it had nothing to do with the points being too fresh.
Could you PM me your RR number, device details, and a bit more about the path you took. Can have the team take a look at our records to see if we have an issue.
Thanks so much for sharing your feedback and for your support of Southwest.
LUV,
Mark
Aug 11, 23, 12:24 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 10,966
Various websites run into issues. May or may not be Southwest specific.
Refresh sometimes help.
Changing browsers because of cookies helps.
Logging out of your account and back in helps
double checking that all fields are filled in helps
Refresh sometimes help.
Changing browsers because of cookies helps.
Logging out of your account and back in helps
double checking that all fields are filled in helps
Aug 11, 23, 1:04 pm
#8
Join Date: May 2005
Posts: 4,763
No. IME this is a WN=specific issue that has started recently and really needs to be fixed. Users shouldn't have to repeatedly go through all that mishegas just to book a ticket.
