Originally Posted by
jahason
This has already been done.
I have had replies like:
"When we reconciled the account, we were not able to find payment with points for reservaton number 8xxxxxxx. As you mentioned there was confusion at arrival that was showed no show, the reservation did not have surpporting points to be applied. Most likely it was held on "points advanced" term and was not completed."
"May 1st our records indicate the confirmation number 8xxxxxxx was changed to a paid rate that was paid and credited by another guest. "
Wait, so were points removed from your account for both reservations or no? It sounds like they're saying they were not?