Originally Posted by
1mileman
the only way to get this resolved is to get a copy of the folio for both reservations from the hotel. you can then do a missing stay and they can see based on your folios that you were there on the dates in question. they can send you a zero balance folio.
This has already been done.
I have had replies like:
"
When we reconciled the account, we were not able to find payment with points for reservaton number 8xxxxxxx. As you mentioned there was confusion at arrival that was showed no show, the reservation did not have surpporting points to be applied. Most likely it was held on "points advanced" term and was not completed."
"
May 1st our records indicate the confirmation number 8xxxxxxx was changed to a paid rate that was paid and credited by another guest. "
Last edited by jahason; Jun 5, 2023 at 1:42 am