Originally Posted by
iknowthings
I'm intimately familiar with both Bonvoy and property-level workings and all of that (the response you received) confuses the hell out of me. It sounds like maybe your stay wasn't as cut and dry as you described? Two of the nights were in someone else's name? I can't even tell what they're saying.
There are two issues now.
1. Both reservations were in my name using points and I stayed there (with my wife) and using the Marriott Bonvoy app. First one for 3-5 May and second for 5-6 May. I had to do two bookings because basic room was only available for two nights. Then I booked an upgraded room for one night. In reality we were were told we'll stay in the same room. I queried why I wasn't credited with 3 nights. I received a reply apologising and was credited for one night. I never received credit for two further nights.
2. Before I started querying I was on 30 nights. When I was credited with one night this went up to 31. I think it should be 33. But now my night count has been adjusted to 29 for some reason. I am still waiting for a reply why. I now have one night less than when I stated the whole correspondence trying to claim the missing three nights.
Up till now I have not named the hotel or posted the actual responses. And I'd like to give Marriott time to resolve this first.