I am now even more confused. I started off with 30 nights. I queried why I didn't 3 nights that I booked and used using points to make a total of 33 nights. I was credited with 1 night. so went up to 31. I continued querying the 2 missing nights but was told this was credited to another guest. Today I notice my night count has gone down to 29. So one less than I started with! I am not sure what to do next.


Before I posted this thread and my case was considered by Marriott I had 30 nights. Then I received the following reply:

"...We hope you enjoyed your stay and apologize that it was not systematically credited to your account. We are happy to assist you and would like to ensure the credits you deserve for staying with us. Using the information provided, we have added all eligible credit to your Marriott Bonvoy account....."

Then my night count went up to 31. I continued to query my two missing nights and received the following reply:

"......We reviewed the activity and records show that the history of reservation 8xxxxxxx for 05/03/23 to 05/05/23 was originally booked using points. Shows redemption of 77,000 points on 03/17/23 and points were returned on 03/23/23. The same day same reservation 88476103 was adjusted to use 58,000 points however on 05/01/23 the points were returned, and the reservation was changed to a "paid" rate.

May 1st our records indicate the confirmation number 8xxxxxxx was changed to a paid rate that was paid and credited by another guest.

We have now adjusted the stay for 8yyyyyyy dates 05/05 to 05/06 2023 using the 35,000 and the account is in balance.

There are no points taken supporting your stay from 05/03/2023 to 05/05/2023...."

Now my night count has gone down to 29.