Originally Posted by
IronJuice
This can be said to literally anything, even the home internet can go down, thing fails, all the time. No service provider can promise 100% uptime.
The point is not to avoid failure, but to simply notify the customers ahead of time when a promised service cannot be delivered. A satellite dead zone doesn't mean the service cannot be delivered, it simply means there are, hopefully, short interruptions.
Work can be done with inflight wifi, and sometimes, these types of work can be important and time-sensitive.
Exactly. I assume that I am going to be connected but take precautions in case I am not (download some material ahead of time, etc.). The coverage area for WiFi is pretty good and the service is generally reliable at this point - unless I'm stuck on a 7M8 I expect I am connected.
Having one 787 fin without WiFi is an issue. If they needed to get it into service for the summer season fine, but flagging it in the app would be helpful so I know I am not connected.