Originally Posted by
StuckInYYZ
So what happens if they're in a satellite dead zone? I know I'm not a regular case (at least not anymore), but when I take a TPAC flight, I assume I'm out of communication until I hit the destination and can find a coffee shop with wifi or a sim card (with data) to load into my phone (let's say 24 or hours). If I get wifi in between, great! But the assumption is that I won't be reachable while in transit.
This can be said to literally anything, even the home internet can go down, thing fails, all the time. No service provider can promise 100% uptime.
The point is not to avoid failure, but to simply notify the customers ahead of time when a promised service cannot be delivered. A satellite dead zone doesn't mean the service cannot be delivered, it simply means there are, hopefully, short interruptions.
Work can be done with inflight wifi, and sometimes, these types of work can be important and time-sensitive.