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Thread: Hilton Garden Inn Snowdonia {GBR} (joins Honors 2021)
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Old May 23, 2023, 1:56 am
  #20  
:D!
 
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,379
Originally Posted by Tetly1967
Spent over £200 on room and extras so expected it to trigger the £50 cashback bonus on a £200 spend.

But charges at the hotel are coded on Amex as transactions associated with SURF SNOWDONIA rather than identifying as Hilton:charges - so the bonus was not triggered.

Have had a very long dialogue with Amex today and hopefully they will be able to resolve manually but one to be aware of for the future.
Interesting. When I stayed last year the merchant name was 3CPAYMENT*HILTON GARDEN DOGARROG and the Amex offer triggered automatically after a later Hampton stay took the cumulative spend on that card over £200.

(The name of the village is DoLgarrog)
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