Originally Posted by oyinko

My family and I recently embarked on a trip, during which we checked in two pieces of luggage. Unfortunately, one did not arrive at the designated location (on a domestic flight), prompting us to make essential purchases including clothes and toiletries from Target and Lululemon for both my wife and our child. The expenses incurred amounted to $500 at Target and $200 at Lululemon.

The missing luggage was eventually delivered, albeit three days late. However, Frontier Airlines is offering only a partial refund of these expenses, devoid of any explanation. They are assessing each item based on the provided receipts and assigning them a lower value than their purchase price. For instance, a shirt bought at Target for $25 is only covered for $15. Moreover, they are not accounting for any of the taxes paid. As a result, we are expected to cover $280 out of pocket.

I am seeking advice on the recourse available to me under these circumstances.