FlyerTalk Forums - View Single Post - Finnair ticket change and customer service woes
Old May 22, 2023 | 11:37 am
  #5  
DrSickle
 
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
This is exactly why it is such a bother that AY no longer displays the full ticket rules during any time while booking. At least I have been forced to get them all from expertflyer and don’t even know if I could get them from AY without separately contacting CS.

In a way I can understand why upfare from flex to classic or light is not allowed, as it might create weird situations where in would for instance book Y flex and upfare to J light, thus ending up with a J light ticket where a substantial part of the the fare would be refundable due to the underlying J light ticket. This rule should be clearly visible to the customer, however.
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