Originally Posted by 777 global mile hound

The only reason not to have the Bilt Card is the lack of helpful customer service I've personally experienced.
Otherwise fully agreed.
We are not dealing with Chase, Citibank or even do I dare say American Express not even close
I spoke with someone yesterday @ Wells Fargo Executive liaison dept the other day sharing feedback about the card and customer service.Oddly related or unrelated I received an email from the CEO
Assume its a typical form letter that every cardholder receives.Can anyone share if they received this as well?

"I’d love to hear your thoughts so far on Bilt Rewards and any ideas for things we can do to make it even better.
I promise we’ll take your feedback seriously and that these ideas will shape the future of the program.
You can just reply to this email with any thoughts.
And if you had any specific feedback about the Bilt Mastercard that you wanted to share with Wells Fargo, you can call them"