Originally Posted by
OhDoctor
It's never gotten old to me, even going back to the Passport days, because don't care about the "thank you" itself. I don't view it as an employee genuinely thanking me for my loyalty (seriously, why would they care?) -- rather, it is an acknowledgement that the employee recognizes the services they are obliged to provide, and I don't have to wonder whether I didn't get X/Y/Z because someone wasn't paying attention.
Unfortunately, a script like that said by the agents at the front desk doesn’t necessarily mean as much as it should, but at least that way the hotel guest knows the hotel knew at check-in that the guest has an elite status level that is supposed to mean something whether or not they just talk a game about an upgrade that really wasn’t.
Originally Posted by
OhDoctor
That would be fine too! A kiosk could display, in big letters, "THANK YOU FOR BEING A GLOBALIST", followed by a list of eligible benefits/upgrades at the property. And it would be done every time, and I wouldn't have to wonder whether I was missing out on something.
Indeed that would be fine by me too. But I find that I tend to get better upgrades when dealing with real people at check in rather than being stuck using a kiosk. And yet more options for checking in are better for me to get what I want out of my hotel program participation/status.