Anyone ever had the 24h period lapse early? In other words, go to cancel, say, 22h after purchase, and it is charging the cancellation fee already? Never seen this before, but that just happened for me. I triple-checked booking time to be sure I didn't mess up. Had to call in to get it processed correctly.
As an aside, it was calculating the cancel penalty in a weird way too, but it would have been to my benefit (if it were valid at all, that is). It seems like a bug erroring in customer's favour, but I am annoyed it made me call at all, so I'm not going to be bringing it to their attention.