Originally Posted by
benjseagull
Unfortunately it was over phone, so all I have is the name of the customer service agent I spoke to. When I asked about it at the airport, I was told I'd need to submit online, but that online customer service would be able to handle it. So a few agents all confirmed it was something that AA reimbursed for, but that's not the message I'm getting from online customer service.
And I assume that you did not record the call.
While anything is possible, I would not be too sanguine about your chances of success. I would have asked the airport agent to note in your PNR that you would be reimbursed for your Uber to CLT, and then requested that the agent print a copy of the PNR for your records. (Whether the agent could or would have done that, I do not know.)