Originally Posted by
Transpacificflyer
I expect this will just be another office occupant. It is not as if he has the power to do anything, like reduce the cost of redemption on a flight, or improve inventory, or to offer anything of actual value.
I'm curious if anyone has ever asked him in a public forum/interview why the IT is so bad and what AC is doing about it. It's not just the loyalty stuff discrepancies, it's the fact that using the website it's a crap shoot on whether it will even work while searching fares without returning errors, hanging, etc. Someone pointed me to Firefox a while back and that helps, but it's still v unreliable, and rather inscrutable that one has to use a browser with <10% market share in an effort to buy the product of a multi-billion $ business. Does anyone know whether this has been asked/addressed publicly somewhere?