Flight time and equipment change: QSuite to non-Q
Background: Flying through the New Year period BCN-DOH-JNB and CPT-DOH-FRA. All was booked in Q-Suite except for BCN-DOH.
On 21/04/2023, my CPT-DOH QR1372 flight was moved to the evening, and aircraft was also changed from B777 to A350. I called asking to be put to QR1370 which had Qsuite. The guy at first dismissed it and said it was just a time change, not product change. I insisted, he checked, and agreed to put me on QR1370 after noticing it had QSuite.
Today, I received another email about a time change. I have been moved by half an hour to QR1372 again. The email does not mention equipment change but both the QR app and expertflyer show it is now an A359, without QSuites. I called and the lady said that the equipment and product have not been changed and it was never a Qsuite to begin with, despite my insistence.
what should I do? Should I acknowledge the time change? Should I hang up and call again later and hopefully speak to someone more helpful?
This is a cash-bought, QR-issued ticket.