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Thread: Best way for Elite members to complain about missing bonus points
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Old Apr 29, 2023 | 4:42 pm
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Finkface
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Originally Posted by puchong
The standard claim form, as I understand, is where an entire stay has been omitted from the records. My issue however is with missing bonus points for expenses / incidentals incurred during the stay. The basic stay has posted but not the bonus points



I cannot call - hence the question
I had a similar issue a couple of weeks ago. Missing bonus points for incidentals. I used the standard claim form on the website and I had a response within 12 hours with the points credited immediately. Use the form.
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