They are Philippine chat agents who don't understand half the terminology we use. While yes they are educated in English their comprehension is just terrible and you really can't get anywhere with them. I asked for something as simple as miles credit for a flight I took 10 days ago that the system shows as 0 miles and the lady answers "The flight has been fully boarded and we cannot give you credit". Like ... are you talking about?

Companies like Frontier see these big savings using foreign call centers and act as if they are giving us as good an option but they are not. These are people who have never flown on Frontier and maybe never flown on any airline. They don't understand US customers and what we are asking for and are given about 5 canned answers to give us when they can't solve a problem.