Originally Posted by
macaron95
FINALLY !
booked a BW Signature hotel in Lille (France) and contacted them for an upgrade. The girl only answered « let’s see upon availability on arrival day » with not much attention to my status.
I cancelled the booking and took another BW in Lille (better). The hotel offered to upgrade me even if it’s a month in advance.
Some hotels just don’t care. Hopefully there are still some good BW paying attention to loyal members
You did the right thing! Take your business to a hotel that appreciates your business!