I have decided that until I am ready to pay to fly on some other carrier, there is no point in wasting my time with these "customer care " folks at Frontier. But it's not just Frontier. I had to call ATT Wireless for a problem and the experience was equal to Frontier. Same for Avis Rent a Car. These companies are all charging suspicious fees, having poor speaking agents with no authority to fix issues answer the phones, and just parrotting corporate doublespeak. I actually had a super experience on a Frontier flight in both directions and I wrote a letter to the corporate hq and also to the airport desk complimenting how the flight crew and the gate agents went out of their way to treat me nice as an Elite member. I have not been responded to in any fashion by Frontier acknowledging the letter. They just don't care. Pay the Carrier Interface Charge, that's all that matters to them.