Fare refund
I booked a domestic US ticket and then cancelled within 24 hours of booking. I assumed that I'd get a full refund of the fare.
However, the booking/cancellation was within 7 days of flight. Instead, I seem to have got a travel credit for a future flight. Is that SOP for United when you cancel within 24 hrs of booking, but within 7 days of travel? Or is this a mistake, and should I be contacting customer service for an actual refund?
Also, can these credits be used to pay for award travel expenses (such as partner fees, taxes etc.)? I tried a 'book with credit' and it didn't show these credits at the payment stage as a payment method.