I was affected by this just recently. I bought a ticket hours before departure, and added The Works specifically because I knew there was a 50/50 chance I'd need to cancel. The description of The Works on the website makes no mention of the 24 hour policy, nor are there footnotes or anything referring to "fine print". In my case, they sold me a product with advertised benefits that they knew I could not use. And they aren't budging on a refund.