Originally Posted by
rylan
Showing up on the website also now. What a horrible change. Small fonts. Slow to load. Half of the trip info page is garbage ads or sales pitches... trip insurance, hotel, cars etc.
Worst part - now requires multiple clicking to bring up additional menus/pulldowns and windows to do the same thing you used to be ale to do in a single click/action.
Even better - I canceled a flight so I could rebook it, and it still shows up in my trips as an active/upcoming trip as if nothing happened.
Well I just canceled a trip (after DL MX'd it) and requested a refund but got an ecredit instead, so it could just be backend garbage instead of frontend garbage.
Originally Posted by
demkr
Is there a science behind this strange trend in UI where tasks are requiring more clicking and more scrolling?
There's a line of thinking that interfaces must be "clean" and "streamlined" and "not present too much information" in order to make things as simple as possible for newbies and people who aren't good with technology (such as the guy in front of me at LGA who tried to order a burger from the kiosk but didn't proceed to the "pay" step, instead asking the staff "I ordered a sandwich, where do I get it from?"). The tradeoff is that this invariably makes things harder for power users (or even users who are just don't need handholding).
And then there are the marketing people who want to put upsells everywhere (cough QuickBooks cough cough)...