Originally Posted by
restlessinRNO
A sad story, but unfortunately all too common. When the flight crew tells you that connecting flights will be held, this is often just not true, as you discovered. When you arrived at the gate at SFO for the last flight of the day and were not allowed to board, this is so aggravating. I think we have all experienced this inflexible attitude. The gate agent / supervisor would know that 15 pax were about to arrive from UA’s delayed Kona flight. Then the plane sits for 20 minutes! Flying can be an unpleasant experience. 😳
The airlines try to encourage the close-connection customers to make a quick dash to try to make the originally scheduled connections even when the chances of making the connection are fast approaching zero. Just a way for the airline to minimize its costs to re-accommodate misconnecting passengers (and even luggage). Now, I’m sort of curious if UA has ever been sued for a passenger having gotten injured or having had some other adverse health issue triggered because of an airline employee negligently encouraging passengers to make a mad dash for a scheduled connection that wasn’t really possible any longer at the time of being told to quickly proceed to the gate for the UA flight for which they hold a boarding pass already.