Originally Posted by
thierry
I have 7 stays missing, all in February till March 16. On that date I had my last stay credited which was completed on March 15.
i have been calling and e-mailing both Hyatt and AA and of course they each blame the other if you are lucky enough to get that far since
most agents have no idea what you are talking about. Utterly frustrating and annoying to put it mildly.
The best part is that the customer service people at these companies that I've been in touch with about this issue interrogate me and try to make this my fault. "I see your status is dropping at the end of March" etc. Yes. This doesn't matter at all.
Look Hyatt and AA: you made this program. We're just playing by YOUR rules here. Why do you make this so hard?
I'm having a similar back-and-forth with Amex and Marriott for qualifying nights. They make the rules. Then they don't adhere to them. Then they blame me.
These companies must get away with a lot of benefits slipping through the cracks.