Originally Posted by
halls120
When you don’t have enough employees to answer questions and control the crowd trying to get on the airplane, drama results. In contrast, my most recent UA flight from Munich was amazing. Five gate agents were available during a boarding process that calmly boarded a completely full 789 in under 30 minutes. Part of the reason that boarding was so efficient is there were two passengers requiring extra assistance, no families, five military, no GS, and less than 10 1K passengers.
When everyone is elite, no one is elite
I had the opposite boarding experience in MUC. More than enough employees to herd the cats (4-5), but no thinking involved by the employee who was announcing preboarding and boarding groups. Pre board call, followed a minute later by BG1 call, then a minute later BG2, etc. Total scrum and chaos. No boarding group signs....yes, we had some families, people requiring assistance, a bunch of 1K/GS from what I could see.