Originally Posted by
fdog
A couple of times. I thought it was a good move to retain elites.
...And it actually put a smile on my face, instead of me feeling like a faceless cog in the profit machine.
All the best, James
I've only been handed one once, but I've woken up to several at my seat (proves how much I sleep on planes). I don't so much about retaining my business (I'm on the hamster wheel already), but it certainly does make me happy.