Originally Posted by
josephstern
Glad I found this thread to find that I'm not alone.
Up until January, I was getting AA points for Hyatt stays.
Then it stopped. I've had three stays since then where I should be getting miles, but nothing has posted. I contacted both the Twitter team and my concierge, and they both don't even seem to be aware of this program.
Seems like an uphill battle. Are people having better results from the AA side?
AA posting to Hyatt usually takes a day or two. Hyatt posting to AA usually takes a few weeks. Sometimes much longer… although they’ve always posted eventually.
Trying to find AA or Hyatt customer service who are familiar with the process and don’t just finger point at the other party is a futile effort in my experience.