Originally Posted by
sdsearch
Section 1.6.d says: "Members can remain active in the Loyalty Program and retain accumulated Points by earning Points or Miles, redeeming Points, or purchasing Points (as described in 2.9) in the Loyalty Program at least once every twenty-four (24) months, all subject to the exceptions described below."
And one of these exceptions right below that is:
"ii. Awards redeemed by a Member prior to Point forfeiture are still valid even though the Award may not yet have been fulfilled at the time of Point forfeiture. However, if those Awards are cancelled after the Points expiration date, those Points are still subject to forfeiture. For example, if a Member redeems Points for an Award Redemption Stay that occurs after the Points expiration date, and then cancels the reservation prior to arrival without having completed any qualifying activity to extend the expiration date, those Points will expire."
To me those two things in combination certainly seem to imply that one actually has to fulfill the stay, not just book it, to have it count as "activity" to reset expiration.
This is correct. Otherwise you could extend points infinitely by booking and immediately cancelling an award. While it does read somewhat vague, I don't think there's really as much ambiguity as some may try to argue. The paragraph is stating quite clearly that points that are not used to fulfill an existing award reservation are forfeited as of 24 months of inactivity. The scenario is presented only as example and so it is not limited to that scenario, and there is no way to argue any distinction between points forfeited in the example which are forfeited upon being disassociated from an existing booking, and points never associated to any existing booking at all.