My wife has a chunk of marriott bonvoy points that expired even though a redemption was made last month.
2 Marriott representatives i've talked to on the phone and 1 on social media claims that it is not a qualifying activity because the stay was not made yet.
However, in their loyalty T&Cs in point 1.6.d, it says :
“ Members can remain active in the Loyalty Program and retain accumulated Points by earning Points or Miles, redeeming Points, or purchasing Points “
However they claim this, and refuse to point out where in the T&C it claims that the redemption has to be backed by a completed stay to be deemed qualifying :
I would like to know if i am truly entitled to my points back as from my understanding i have redeemed my points by exchanging it for a reservation. Nowhere does it indicate on the T&Cs that the redeemed stay has to be completed to be deemed qualifying.
Paging marriott bonvoy lurker on this.