Originally Posted by
PDXpress
I made two Guest of Honor reservations over the phone last week. One showed up as a normal points deduction. The other didn't pull any points, and the reservation confirmation says "Points will be deducted from your account when the reservation is confirmed."
So the reservation is confirmed, but the points haven't been deducted. What's going on?
I believe it is not possible to make negative points reservations for GOH reservations. At least that is what my concierge told me. I had them go through my future booking to see if there were points attached to each reservation, they all did with the exception of one stay which is a Destination resort. I asked them to apply the points, there was no change in my total points balance, but I did get a confirmation email from the hotel. They have some strange systems on their back end.