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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Mar 11, 2023 | 6:53 pm
  #629  
unitedbusiness
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Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,564
Originally Posted by dkc192
Canceled a simple award ticket (AA metal, booked online) last week and the miles weren't automatically redeposited. Twitter team sent it for redeposit, but several days later the miles still haven't showed up, and they gave up and asked me to call in. Got to an agent with no wait, but she ended up having to hold for her help desk for two full hours, after which I just gave up.

Absolutely unacceptable and reminds me one of the reasons why I quit AA several years ago in favor of UA. UA's IT is, for now, far superior to that of AA or DL. I've canceled dozens of UA-issued awards, and every single time the miles have been automatically and instantly redeposited, no matter how complex the award.
smart moved… made the switch to UA as well and never looked back, not even for a second.
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