Originally Posted by
Chatter
Were you able to select your seat at booking or need to wait till online check in or at airport? I can't reserve my seat and both airlines put the blame on others. VN: We can't select seats on CX flights. CX: Please call VN and it is none of our biz as your ticket isn't start with 160 and none of the flights are CX inventory. What's my top concern is my 3 yr old kid would end up sitting alone and the purser come to me if he is causing issue. I told CX about this but they didn't seem to bother much.
Maybe, try to obtain the CX booking reference and use that to access the booking ? This reference is probably different from the VN one you already have.