Originally Posted by
lowfareair
They also made it impossible to use travel credit for a points booking - at least online (edited as I realized I saw the answer to this when I looked last month)
This has been the case for a few months now (see the website continuously not functional thread). You can call in to book a ticket this way and then have to demand the phone booking fee be waived (or maybe you can try over chat? idk). I get to try this out later
-J.