Originally Posted by
djiao
I'm using the Venmo Credit Card to make this booking. After being told the credit card was invalid, I see the charge pending at Venmo. Also, I can see my booking info in my account, which asks me for payment. However, I was not able to see the link to pay this bill.
So three questions:
- will the pending charge be taken off (Ok, I understand this might not be very relevant to ask here and I should go to Venmo, but just in case anyone has had a similar experience.)
- is my transaction declined because CX does not accept any sort of virtual credit card?
- how can I continue paying for the booking that didn't go through?
I encountered the same issue with my BOA Alaska credit card. But it went through when I tried the second time with exactly the same info. I would suggest you to give it another try. My 2 cents:
1. Yes if the booking didnt processed then you shouldnt be charged but contact the credit card company if it posted later
2. It is possible but I didnt see any artical mention about it
3. When I encountered the issue, the webpage stayed unchanged at the same payment info page. I would suggest checking booking page or contact CX customer service to pay via phone.
Hope it helps.