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Credit Card invalid when booking with miles and paying YQ

Credit Card invalid when booking with miles and paying YQ

Old Mar 4, 23, 7:54 am
  #1  
Original Poster
 
Join Date: Dec 2022
Posts: 3
Credit Card invalid when booking with miles and paying YQ

I'm using the Venmo Credit Card to make this booking. After being told the credit card was invalid, I see the charge pending at Venmo. Also, I can see my booking info in my account, which asks me for payment. However, I was not able to see the link to pay this bill.
So three questions:
  1. will the pending charge be taken off (Ok, I understand this might not be very relevant to ask here and I should go to Venmo, but just in case anyone has had a similar experience.)
  2. is my transaction declined because CX does not accept any sort of virtual credit card?
  3. how can I continue paying for the booking that didn't go through?
djiao is offline  
Old Mar 8, 23, 11:11 am
  #2  
 
Join Date: Nov 2019
Posts: 44
Originally Posted by djiao
I'm using the Venmo Credit Card to make this booking. After being told the credit card was invalid, I see the charge pending at Venmo. Also, I can see my booking info in my account, which asks me for payment. However, I was not able to see the link to pay this bill.
So three questions:
  1. will the pending charge be taken off (Ok, I understand this might not be very relevant to ask here and I should go to Venmo, but just in case anyone has had a similar experience.)
  2. is my transaction declined because CX does not accept any sort of virtual credit card?
  3. how can I continue paying for the booking that didn't go through?
I encountered the same issue with my BOA Alaska credit card. But it went through when I tried the second time with exactly the same info. I would suggest you to give it another try. My 2 cents:
1. Yes if the booking didnt processed then you shouldnt be charged but contact the credit card company if it posted later
2. It is possible but I didnt see any artical mention about it
3. When I encountered the issue, the webpage stayed unchanged at the same payment info page. I would suggest checking booking page or contact CX customer service to pay via phone.

Hope it helps.
shootaaa is offline  
Old Mar 8, 23, 11:50 am
  #3  
Original Poster
 
Join Date: Dec 2022
Posts: 3
Originally Posted by shootaaa
I encountered the same issue with my BOA Alaska credit card. But it went through when I tried the second time with exactly the same info. I would suggest you to give it another try. My 2 cents:
1. Yes if the booking didnt processed then you shouldnt be charged but contact the credit card company if it posted later
2. It is possible but I didnt see any artical mention about it
3. When I encountered the issue, the webpage stayed unchanged at the same payment info page. I would suggest checking booking page or contact CX customer service to pay via phone.

Hope it helps.
thanks so much for the detailed reply! i will come back with my data point once I get through.
djiao is offline  
Old Mar 8, 23, 3:33 pm
  #4  
Original Poster
 
Join Date: Dec 2022
Posts: 3
finally succeeded - no trick, i tried 6 times and finally got through somehow. i called the customer service during the process and she was unable to help
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djiao is offline  
Old Mar 8, 23, 3:39 pm
  #5  
 
Join Date: Nov 2019
Posts: 44
Originally Posted by djiao
finally succeeded - no trick, i tried 6 times and finally got through somehow. i called the customer service during the process and she was unable to help
Congrats! Glad to hear that your booking went through. I am kind of suprise it took you 6 times. This can be a helpful DP.
shootaaa is offline  
Old Mar 10, 23, 7:50 pm
  #6  
 
Join Date: Aug 2016
Posts: 14
On CX you have to try as many times as you can, or if you can the representative, they can see how many times you tried and send you payment link
udlonggg is offline  

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