Originally Posted by
OCedHrt
For the past month I've confirmed that my uncleared upgrades, flight changes, and even reissued tickets (had a flight where United reissued 3 times and I had to upgrade 3 times) are not being refunded.
The 1K desk hasn't been able to help me and I haven't heard back from mileage plus at all.
From the upgrade redemption receipt the confirmation number is the ANA confirmation and not United. I wonder if this is related to the issue.
If anyone had these situations definitely check your accounts.
I tried upgrading my friend on LAX-HND from J to F in December which he didn't clear and, as you said, the PPs were not refunded. However, I waited until late January to call 1K and immediately got them back. Sorry to hear this is not your experience.