Originally Posted by
fairhsa
It no longer takes "a couple of days". I submitted a claim in January and am still waiting. I tried to contact them today via whatsapp and they said "just keep waiting". They also said I could email
[email protected] so that is an option which might help you. I tried that too (again) today... to see if I can get some traction. Cathay customer service is a heap of s&&t these days.
Originally Posted by
boybi
I submitted my missing miles claim 3 days ago, got the miles and points just now.
This was for my flight 2 weeks ago. So not sure if it was just late or because of my claim. But my wife’s miles were already credited a few days after our flight.
Is your claim on CX's own flights or partner flights? My CX claims, for flights recent or further back (but within 6 months), all took only a couple of days to be resolved in the past 3 months. My claims on some partner flights took much longer.